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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
Salesforce Certified Strategy Designer Sample Questions:
Using Salesforce to Salesforce: Once you've created a connection to another Salesforce organization, you can share records and updated data with them.
- A. No
- B. Yes
Of the following steps in the process of developing a cohesive early-project Strategy Design, which one is responsible for: informing the scoping and the skills required to solve a given challenge?
- A. Project Research
- B. Challenge Framing
- C. Craft of Key insights
- D. Idea Generation
Customer Support reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge.
- A. TRUE
- B. FALSE
Generative people should NOT be brought into brainstorming sessions during the Idea Generation phase because they would monopolize the entire event only letting their ideas shine.
- A. TRUE
- B. FALSE
Once a product Roadmap is created, the best practices as defined by salesforce indicate that is better to leave it be and implement it, instead of going back and fixing it to the team's great loss of time.
- A. TRUE
- B. FALSE
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