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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A) Incentives to motivate internal stakeholders to align with the proposed future state
B) A roadmap to minimize miscommunication about milestones in the build process.
C) The strategic case including a breakdown of features and why they meet audience needs.

2. Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

A) What are customers willing to pay?
B) How would customers improve the experience?
C) Would customers recommend this to a friend?

3. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

A) Services Cloud
B) MuleSoft
C) Financial

4. The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
What should analogous research help them accomplish?

A) Explain a complex strategy to varied stakeholders.
B) Generate unexpected ideas and increase empathy.
C) Bring fun into an otherwise boring project.

5. A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

A) A journey mapping exercise will provide ail of their technical requirements.
B) A journey map allows for the creation of a solution architecture diagram.
C) A journey map will allow the developers to start building.

Solutions: