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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service transition
B) Service operation
C) Continual service improvement
D) Service design

2. In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service transition
B) Service operation
C) Service strategy
D) Service design

3. Which of the following is NOT an objective of the Operations Management function?

A) Regular scrutiny and improvements to achieve improved service at reduced costs
B) Maintenance of status quo to achieve stability of day to day processes and activities
C) Swift application of skills to diagnose any IT Operations failures that occur
D) First line Incident investigation and diagnosis logged by users

4. The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A) 1 and 2 only
B) All of the above
C) 1 only
D) 1 and 3 only

5. Which of the following questions does the guidance in service strategy help to answer?What services should we offer and to whom? How do we differentiate ourselves from competing alternatives? How do we create value for our customers?

A) 3 only
B) 2 only
C) All of the above
D) 1 only

Solutions: