Avaya 3303 Q&A - in .pdf

  • 3303 pdf
  • Exam Code: 3303
  • Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
  • Updated: Oct 14, 2026
  • Q & A: 82 Questions and Answers
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Avaya 3303 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Operation & Monitoring20%- System Monitoring
  • 1. Event logging and alerts
    • 2. Real-time statistics and dashboards
      - Reports & Analytics
      • 1. Campaign outcome analysis
        • 2. Performance reports
          Topic 2: Maintenance & Troubleshooting25%- Troubleshooting
          • 1. Database and performance problems
            • 2. Common error codes and resolution
              • 3. Connectivity and call flow issues
                - Routine Maintenance
                • 1. Software updates and patches
                  • 2. Backup and restore procedures
                    Topic 3: Administration & Configuration30%- Agent & Supervisor Setup
                    • 1. Agent desktop configuration
                      • 2. Supervisor console access
                        - Campaign & Job Management
                        • 1. Job control and dialing rules
                          • 2. Expert calling ratio settings
                            • 3. Creating and managing calling lists
                              Topic 4: System Architecture & Installation25%- Installation & Configuration
                              • 1. Initial setup and configuration
                                • 2. Software installation process
                                  - Proactive Contact Components
                                  • 1. Network and IP requirements
                                    • 2. Server roles and services
                                      Avaya Proactive Contact Implementation and Maintenance Sample Questions:
                                      Question #1

                                      A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
                                      What is the reason for this happening?

                                      • A. Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
                                      • B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
                                      • C. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
                                      • D. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
                                      • E. Monitor may not be configured to display agents who are on break.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: E  🗳️

                                      Question #2

                                      A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

                                      • A. 10
                                      • B. 14
                                      • C. 3
                                      • D. 13
                                      • E. 4
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

                                      Question #3

                                      In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

                                      • A. Command User Interface (System Telnet)
                                      • B. Agent Application
                                      • C. Analyst
                                      • D. Editor
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A  🗳️

                                      Question #4

                                      A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
                                      CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
                                      What are two valid values for "AACC Switch Connection Type"? (Choose two.)

                                      • A. AML
                                      • B. SIP
                                      • C. H.323
                                      • D. PRI
                                      • E. SSH
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,B  🗳️

                                      Question #5

                                      A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

                                      • A. Digital Dialer Card (DDC.
                                      • B. Enhanced Digital Tone Generator (EDTG)
                                      • C. Enhanced Call Progress Analyzer (ECPA)
                                      • D. Enhanced DTMF Receiver Card (EDRC.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

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