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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for commercial and relationship escalation towards the customer?

A) CT Head supported by Care Program Management.
B) Care Program Manager supported by CT Head.
C) Care Program Manager supported by Project Manager.
D) Care Program Manager.

2. Who approves free of charge services included in the Care Contract?

A) Head of CT after consulting Sales Director.
B) Sales Director.
C) Care Program Manager.
D) Depending on NSN policy regarding discounts the person may vary.

3. Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?

A) 1
B) Cannot be determined without knowing Gross Sales.
C) 0,5.
D) 0,33.

4. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
B) Preventive services, launch support, On site troubleshooting, tailored technical support.
C) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
D) 3'rd party management and support, 3'rd party support from various vendors.

5. It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A) All from NELLE.
B) All from Invoicing tool.
C) SAP for April and May, NELLE for June.
D) All form SAP / accounting system.

Solutions: