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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A) MxPDM.
B) SAP P20.
C) Cost Baseline.
D) NELLE.

2. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is using a lot of body language.
B) he is giving a hard copy to every attendant after his speech.
C) he is looking at every attendant in order to check that he/she is still listening to him.
D) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.

3. Which statement describes BEST the purpose of a Transformation management plan?

A) Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
B) Transformation plan documents handover procedures from transition to operations.
C) The transformation plan identifies the transformation manager and describes the scope of work.
D) The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.

4. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
B) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
C) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
D) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.

5. Which statement describes BEST the purpose of a Transition plan?

A) The transition plan nominates the Project Manager and describes the Scope of Work.
B) The transition plan is used to get management approval for project execution.
C) The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
D) The transition plan documents the handover from sales to service execution.

Solutions: