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Nokia SDM Certification - CARE Sample Questions:

1. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Logistics.
B) CT Head.
C) Care 3rd Party Management.
D) CaPM arranges directly with the local supplier.

2. Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?

A) NSN must have a Contract defined in CDB and a Customer Purchase Order.
B) NSN must have a written, signed Contract and a Customer Purchase Order.
C) NSN must have a Customer Purchase Order for the actual Care we are delivering.
D) NSN must have a letter of intent from the Customer's Legal Department.

3. Name the essential (bare MINIMUM) after-sales services provided by Care?

A) Emergency Support, Help Desk, Spare Part Management.
B) Emergency Support, Help Desk, SW Rollout (SW Upgrade/Update) mass installation/deployment.
C) SW Installation, SW Rollout, Emergency Support.
D) HWS and Software Maintenance.

4. Who is the person responsible for following up on case handling?

A) Care Technical Manager.
B) Care Program Coordinator.
C) Care Program Manager.
D) Customer Performance Manager (CpFM).

5. What needs to be done if a 3rd Party Service Contract is due to expire?

A) Care Program Manger should inform Product Line.
B) The Care Program Manager should inform the Service Engagement Manager.
C) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
D) Care Program Manager should inform the Customer to renew the contract directly with the supplier.

Solutions: