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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
- A. Configure Action Plans on Cases and Permits
- B. Configure Inspections and Visits
- C. Set up Business Rules Engine (BRE) to determine Complaint validity.
- D. Link Inspections and Visits to Permit Applications
- E. Link Cases to Permits
Correct Answer: B,D,E 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model.
How should the employee object be linked with other objects?
- A. User -- > Individual < -- Custom employee object
- B. PersonAccount -- > Individual < -- Employee.
- C. Contact -- > Individual < -- Employee
- D. PersonAccount-- > User-- > Employee
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A public sector agency recently implemented Agentforce Public Sector for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency ' s compliance use cases?
- A. Salesforce Shield
- B. Classic Encryption
- C. Setup Audit Trail
- D. Field History Tracking
Correct Answer: A 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
- A. Employee Experience Community Access
- B. Public Sector Solutions User Access
- C. Employee Productivity Plus User Data Access
- D. Employee Experience for Public Sector
- E. Employee Productivity Plus Access
Correct Answer: A,D,E 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI.
In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
- A. Customer Community Licenses
- B. Enable Web-to-Lead
- C. Customer Community Plus Licenses
- D. Enable Chatter
- E. Migrate Users to Lightning Experience
Correct Answer: C,D,E 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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