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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
B) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
C) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
D) HP Care Pack Services cover care services only.

2. Which service protects from drops, spills, surges, and other mishaps?

A) Keep Safe
B) Accidental Dammage Protection
C) Remote Delete
D) Defective Media Retention

3. Which statement is true about HP Contractual Services?

A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
C) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
D) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.

4. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP Smart Fix
B) HP Smart Friend
C) HP HelpMe
D) HP CallMe

5. Which statements are true about HP Services for Business Customers? (Select two.)

A) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
B) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
C) The Data Protection service can be configured in accordance with the customer's regulatory requirements
D) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.

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