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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Disable Key User properties
B) Change my settings
C) Create an extension field and define its properties
D) Assign a page layout to achieve dynamic user interfaces
E) Edit custom forms and reports

2. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) The template structure is predefined and CANNOT be changed
B) There is a template available for each object that allows tool-supported migration
C) For each object to be migrated, the CSV fields must be mapped to the fields in the system
D) You can upload the data only once
E) You do NOT need to know the definitions of each of the fields

3. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) SAP Jam
B) Google Docs
C) Microsoft SharePoint
D) MindTouch

4. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Recent orders
B) Service requests
C) Currency conversion rates
D) Opportunities
E) Social media profiles

5. You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A) Download the installed base for offline editing
B) Add new inactivate item to the structure of the installed base
C) Use an action to block the installed base if it is activate.
D) Keep the installed base in the "in preparation" status

Solutions: