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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)

A) Accounting
B) Collections
C) Service
D) Resource Planning
E) Retention

2. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Customer segments
B) Contact policy rules
C) Arbitration rules
D) Engagement policies

3. U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)

A) Create and configure the real-time container
B) Set up business structure to Sales/CreditCards
C) Define customer contact policies
D) Create the action and its web treatment
E) Define customer engagement polices

4. In Pega Customer Decision Hub, the characteristics of an action are defined by using

A) plain text
B) banners
C) logos
D) properties

5. To access a property from an unconnected component, you use the____________.

A) property value
B) dot-property value directly
C) customer-dot-property construct
D) component-dot-property construct

Solutions: