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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Applications folder on their startup disk.
B) In the Security & Privacy Systems Preference pane.
C) In the Utilities menu when booted to OS X Recovery.
D) In the Utilities folder on their startup disk.

2. Which of the following is the indication that a Mac is loading system software?

A) Gray screen
B) Gray Apple logo with a spinning gear
C) Boot chime
D) Blank screen

3. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
B) Start the MacBook Pro from an external disk, or netboot image.
C) Create a new user in the Users & Groups preferences pane and test in that user.
D) Create a new location in System Preferences > Network.

4. Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?

A) Gatekeeper
B) FileVault 2
C) Mission Control
D) Location Services

5. What is a kernel extension in OS X?

A) A place to store global system preference settings.
B) A software driver that provides driver support for hardware, networking, and peripherals.
C) A user specific software library.
D) The system for starting, stopping and managing daemons, applications, processes, and scripts.

Solutions: