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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fusion Service Overview and Setup | 15% | - Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control |
| Topic 2: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
| Topic 3: Customization, Productivity and Analytics | 10% | - Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features |
| Topic 4: Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Topic 5: Omnichannel Communications | 15% | - Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup |
| Topic 6: Service Request Management | 25% | - Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Service catalog and entitlements |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. What is the main function of the Data Security Policies?
A) defines the views or functionalities the user can access
B) defines the views the application can access
C) defines the actions a particular user can do
D) defines the data a particular user can see and/or modify
E) defines the privileges and roles a particular user can have
2. You are creating or editing a SmartText entry. Which four options can you insert into the entry?
A) URLs
B) Tables
C) Other SmartText entries
D) Text
E) Images
F) Variables
3. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
A) Pages
B) Themes
C) Business objects
D) Object workflows
E) UI components
F) Object triggers
G) Languages
H) Templates
4. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
A) The signed-in user does not have the appropriate access privileges to a toolbar.
B) You have not enabled the Computer Telephony Integration (CTI) service.
C) You entered a toolbar height that is not more than 70 pixels.
D) The only toolbar enabled is the default one, and you must configure at least two.
E) You did not enable the vertical toolbar which is required, while the horizontal is optional.
5. Which two options are true about reporting on milestones?
A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Administrator-defined milestone data is not included in Analytics.
C) No standard reports on milestones are provided.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,D,F | Question # 3 Answer: A,B,C,D,F,H | Question # 4 Answer: B,E | Question # 5 Answer: A,B |





