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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A) All articles based on the deactivated template are disabled.
B) All articles based on the deactivated template continue in the publishing process.
C) Unapproved and Draft articles based on the deactivated template are deleted.
D) Draft articles based on the deactivated template are deleted. Published articles remain unchanged

2. You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?

A) Open the Account Summary report of the customer, and then export the report to Excel.
B) In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.
C) Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
D) Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.

3. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?

A) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B) Qualify the lead and convert it to an account, a contact, and an opportunity.
C) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

4. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?

A) Use the Percent Markup: Current Cost pricing method.
B) Use a Discount List.
C) Use the Currency Amount pricing method.
D) Use the Percent of List pricing method.

5. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Response Code
B) Parent Campaign
C) Channel
D) Customer

Solutions: