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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
B) Set up a Receive node that uses a custom event that matches the Webex bot email.
C) Set up a Receive node that uses a custom event that matches the user email.
D) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.

2. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) WebRTC desktop calling
B) Local Gateway with Webex Calling
C) Dedicated Instance without SIP trunks
D) Cloud Connected PSTN only

3. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) CAC and adaptive video resolution
B) Static RTP pinning
C) H.323 gatekeeper zones
D) SIP normalization scripts

4. An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A) Create templates for digital channels.
B) Create entry points.
C) Authorize nodes.
D) Onboard the company.
E) Create channel assets.

5. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Add the agent to the outbound team.
B) Enable Outdial on a desktop profile.
C) Assign a wrap-up reason to the outdial queue.
D) default outdial Automatic Number Identification at the tenant level
E) Automatic Number Identification in Flow Designer

Solutions: