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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Test and Deploy Energy and Utilities Cloud Applications and Solutions | 13% | - Testing and Deployment
|
| Topic 2: Solution Design | 36% | - Architecture and Design
|
| Topic 3: Discovery | 13% | - Business Needs Analysis
|
| Topic 4: Implementation | 38% | - Platform Configuration
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
- A. Experience Self-Serve Portal
- B. Customer Acquisition Management
- C. Utility Self-Serve Portal
- D. Energy and Utilities Contact Center Console
Correct Answer: C 🗳️
An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?
- A. Call Salesforce Support to get the Energy and Utilities Cloud information.
- B. Go to Setup -> Company Information -> Permission Set Licenses.
- C. Execute a SOQL query to retrieve the license count
- D. Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
- A. An account record with record type Consumer
- B. An account record with record type Service
- C. An account record with record type Billing
- D. An account record with record type Service Aggregator
Correct Answer: B 🗳️
A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?
- A. Permission Set Groups
- B. Managed Package Licenses
- C. Permission Sets
- D. Sharing Settings
Correct Answer: A,C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
- A. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
- B. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
- C. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
- D. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).





