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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A) To understand how long, the data load in production should take
B) To identify the metadata related error not previously seen with a subset of data
C) To identify the risk of hitting governor limit with the production load
D) To identify the data error that was not surfaced during testing with subset of data

2. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating millions of records may reduce query performance due to large data volumes
B) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
C) Migrating Assets instead of orders would provide more business Value.
D) Migrating millions of records will cause Order Management to fail during processing due to large volume
E) This would require migrating all products sold within last 5 years, including those that are no longer sold.

3. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

4. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
B) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
C) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

5. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Customizations using CPQ Hooks
B) Discounts.
C) Promotions
D) Adjustment using Context rules

Solutions: