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Guidewire ClaimCenter Business Analyst - Mammoth Proctored Sample Questions:
Succeed Insurance had an embarrassing event last month that had potential legal ramifications. One of their Customer Service Representatives (CSR) shared details of a celebrity's personal auto claim on social media.
Fortunately for Succeed, the celebrity decided not to pursue legal actions as long as Succeed agreed to resolve the potential for future occurrences within the next 30 days.
Succeed executives immediately reacted to the situation by establishing new guidelines regarding claim security. The Business Analyst (BA) assigned to the project researched ClaimCenter base product capabilities and held several requirements gathering sessions designed to document their strategy. The new requirements indicate that only authorized users should be looking at celebrity claims.
Which two features should be used to meet the new requirements? (Choose two.)
- A. Create a rule that tracks who has viewed secure claims
- B. Assign authority profiles to authorized users
- C. Create an access profile for each claim security level
- D. Hide secure claim information fields
- E. Specify the claim security types
Correct Answer: C,E 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Which two actions may the Business Analyst (BA) perform based on the roles and permissions functionality of ClaimCenter? (Choose two.)
- A. Establish a best practice which dictates that each user should be given unique permissions to increase the precision of security
- B. Design requirements around different authority limits within the customer's organization
- C. Define a role that consolidates variable permissions across multiple users into a single set of permissions
- D. Create a collection of permissions to simplify the management of large groups of users with the same permissions
Correct Answer: C,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Succeed Insurance is expanding into California, Texas, and Arizona which have large Spanish-speaking customer bases. Currently language is not considered in assignment. Succeed wants the ability to assign claims to appropriate bilingual Adjusters. Succeed also needs the ability to identify the preferred language of the customers.
The company is planning to implement a slightly modified version of ClaimCenter to suit its organization's needs. The modification will include adding two new required fields to the existing user interface (UI) to capture the reporter's Preferred Language and Preferred Contact Time. This requirement is critical for Succeed to enhance the operational efficiency and expediency of claims processing in its region.
Which two guiding principles apply to this implementation? (Choose two.)
- A. We are not building a system from scratch.
- B. We will challenge current processes.
- C. We will not revisit decisions already documented.
- D. We will include scope that accelerates time-to-market.
Correct Answer: A,B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Succeed Insurance allows field Adjusters to write checks directly to the insured to cover damage costs for minor claims such as:
* Personal auto claims involving cracked windshields
* Homeowners claims involving minor glass breakage
The Adjuster uses the Manual Check Wizard to record the check number and amount against a reserve line.
Succeed requires Supervisor approval for all manual checks to ensure that the paper checks are verified against the payment information in ClaimCenter.
Which two limits or rules must be configured in ClaimCenter to ensure that these manual payments are sent to the correct person for approval? (Choose two.)
- A. Authority limits
- B. TransactionSet validation rules
- C. Approval routing rules
- D. Transaction approval rules
Correct Answer: A,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Which two best practices should a Business Analyst (BA) follow to be prepared for a Requirements Workshop? (Choose two.)
- A. Invite end users with knowledge of related process.
- B. Ask the Project Manager to set an agenda.
- C. Review notes from Inception Workshop.
- D. Review base product functionality of ClaimCenter for related process.
- E. Review acceptance criteria.
Correct Answer: C,D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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