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NEW QUESTION # 64
If territory management is enabled for your organization and a lead is converted, how does it get assigned?
- A. Gets assigned to lead owner's territory
- B. Get assigned to the user's territory
- C. Based on territory field
- D. Based on assignment rule
Answer: A
NEW QUESTION # 65
Which of the following does not need business process?
- A. Opportunities
- B. Cases
- C. Leads
- D. Contacts
Answer: D
NEW QUESTION # 66
What is Not True About Formulas Select the correct choice?
- A. Fields that are used in formulas cannot be deleted
- B. Formulas cannot reference themselves
- C. You cannot use Case statement in a Formula Field
- D. Can reference standard, custom, or other formula fields
Answer: C
NEW QUESTION # 67
Which of the following are not controlled by the Page layouts?
- A. Validation Rule Error message
- B. Sections
- C. Custom Fields
- D. Custom Button
- E. Related List
Answer: A
NEW QUESTION # 68
When you delete a case:
- A. All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.
- B. All related events, tasks, case comments, attachments, and associated solutions are deleted
- C. All related events, tasks , case comments, and attachments are deleted.
- D. All related tasks and case comments are deleted.
- E. Cases can never be deleted
Answer: C
NEW QUESTION # 69
The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.
What should the administrator use to fulfil this request?
- A. Page Layout Assignment
- B. Sharing settings
- C. Record Type Assignment
- D. Component Visibility
Answer: D
NEW QUESTION # 70
Auto Response rules work on which objects?
- A. Accounts and Opportunity
- B. Leads and Cases
- C. Account and Cases
- D. Leads and Accounts
Answer: B
NEW QUESTION # 71
Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?
- A. Dependent Picklists.
- B. Validation rules.
- C. Predefined field Values.
- D. Global Value Picklists
Answer: B
Explanation:
Validation rules are a way to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. They can be used to require users to follow the status values as they are on the path and prevent them from reverting the case back to a previous status by using formulas that compare the old and new values of the status field. Global value picklists are a way to create and maintain picklist values that can be shared across multiple fields, but they do not enforce any logic or order on the values. Predefined field values are a way to set default values for fields on path settings, but they do not prevent users from changing them later. Dependent picklists are a way to filter the values of one picklist based on the value of another picklist, but they do not prevent users from going back to a previous value. Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
NEW QUESTION # 72
DreamHouse Reality needs to use consistent picklist value on a category filed on accounts
and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 Answers
- A. Multi-Select Picklist
- B. Custom Picklist
- C. Dependent Picklist
- D. Global Picklist
Answer: B,D
NEW QUESTION # 73
The Salesforce Console is an example of what?
- A. API
- B. Java Script
- C. UI
- D. Third Party Web integration/Application
Answer: C
NEW QUESTION # 74
Following are the Custom Business Objects EXCEPT:
- A. Capture key, related information that applies to your business
- B. Correlate to tables in the database
- C. All of the above
- D. Standard Salesforce.com Objects
- E. Use Force.com builder to build your own objects
Answer: D
NEW QUESTION # 75
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
- A. User is taken to a Create new App Page in salesforce.com
- B. User is taken to developer.force.com page
- C. User is taken to App Exchange
- D. None of the above
Answer: B
NEW QUESTION # 76
An administrator at Cloud Kicks is building a flow that needs to search for records that meet
certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?
- A. Assignment
- B. Update Records
- C. Get Records
- D. Create Records
Answer: C
NEW QUESTION # 77
The opportunities fields of the campaign statistics section on a campaign detail page will only be populated for the campaign designated as the primary campaign source?
- A. False
- B. True
Answer: B
NEW QUESTION # 78
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
- A. Adjust the currant business hours to accommodate the Eastern Time Zone.
- B. Create one set of business hours per time zone.
- C. Allow the reps to set business hours manually.
- D. Set temporary business hours for each time zone.
Answer: B
Explanation:
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5
NEW QUESTION # 79
The organization wants users to view the details of the calendar of the accounts and the ability to add events. What should be the OWD for it?
- A. Hide details
- B. Add events
- C. Hide details and add events
- D. Show details and add events
Answer: D
NEW QUESTION # 80
Custom Links can be used for the following:
- A. Running a report
- B. All of the Above
- C. Launching an External URL
- D. Running an S Control
Answer: B
NEW QUESTION # 81
Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities owned by other users associated to her accounts. Jennifer is assigned EMEA Rep Role and Phil to US rep role. Which business opportunities can Kathy VIEW and EDIT?
- A. Kathy can edit and view her own opportunities
- B. Kathy can EDIT and VIEW her jennifers opportunities
- C. Kathy can View but cannot edit Jennifers opportunities
- D. Kathy can view but cannot EDIT phils opportunities
- E. Kathy can edit and view Phils opportunities
Answer: A,C,E
NEW QUESTION # 82
Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?
- A. Accounts should have a lookup to Shipments.
- B. Shipments should have a master-detail to Accounts.
- C. Shipments should have a lookup to Account.
- D. Accounts should have a master-detail to Shipments.
Answer: C
NEW QUESTION # 83
Final reject actions can include actions such as email alerts
- A. False
- B. True
Answer: B
NEW QUESTION # 84
The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?
- A. Use a dashboard with filters to show Event and Contact data as requested.
- B. Create a new report type with event as the primary object and Contact as a related object.
- C. Configure formula fields on event to populate contact information
- D. Edit the custom Event report type and add fields related via lookup.
Answer: D
Explanation:
Report type is a tool that can be used to pull contact fields into the custom report for Event. Report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects. To edit the custom Event report type and add fields related via lookup, go to Setup > Report Types and select the Event report type. Then click Edit Layout and drag the fields from the Contact object to the layout. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_create_report_type.htm&type=5
NEW QUESTION # 85
What are three Setting an administrator should configure to make it easy for approvers to
respond to approval requests?
Choose 3 Answers.
- A. Add the Items to approve component to the approvers home page.
- B. Specify initial submission actions within the approval process.
- C. Update the organizations chatter setting to allow approvals.
- D. Create a flow to automatically approve all records.
- E. Enable the organizations Email approval response setting.
Answer: A,C,E
NEW QUESTION # 86
For how many days deleted records are kept in the Recycle Bin?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 87
Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case?
- A. True
- B. False
Answer: B
NEW QUESTION # 88
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