OmniStudio-Consultant PDF Dumps | Jul 18, 2023 Recently Updated Questions
OmniStudio-Consultant Exam Questions – Valid OmniStudio-Consultant Dumps Pdf
NEW QUESTION # 42
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Multi-select
- B. Formula
- C. Step
- D. Input Block
- E. Edit Block
Answer: B,C,E
NEW QUESTION # 43
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. OmniStudio Action
- B. Calculation Matrix
- C. Calculation Procedure
- D. DataRaptor Transform
Answer: B,C
NEW QUESTION # 44
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Streaming API
- B. REST
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION # 45
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- B. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- C. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- D. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
Answer: A
NEW QUESTION # 46
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. Flyout
- B. OmniStudio Action
- C. Custom Style
- D. States
Answer: B,D
NEW QUESTION # 47
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. FlexCard
- B. OmniScript
- C. DataRaptor Turbo Extract
- D. DataRaptor Load
- E. Integration Procedure
Answer: B,C,E
NEW QUESTION # 48
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?
- A. Create a FlexCard with two card states. Use conditions on the state to filter for priority.
- B. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
- C. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
- D. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
Answer: A
NEW QUESTION # 49
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Aggregation Steps in a Calculation Procedure
- B. Grouped Calculation Matrix
- C. DataRaptor Transform with an interface Map
- D. Class-based Calculation Procedure
Answer: B
NEW QUESTION # 50
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. OmniStudio Action
- B. DataRaptor
- C. Calculation Procedure
- D. Integration Procedure
Answer: B
NEW QUESTION # 51
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Event, Navigate and Card
- B. OmniScript and Navigate
- C. Flyout and OmniScript
- D. Custom Event and Redirect URL
Answer: B
NEW QUESTION # 52
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display different actions based on context
- B. Guide users through complex processes
- C. Display a 360° view of the customer
- D. Allow customers to enter bill payment information
Answer: A,C
NEW QUESTION # 53
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Radio Input
- B. Multi-select Input
- C. DataRaptor Post Action
- D. Post to Object Action
- E. HTTP Action
Answer: B,C,E
NEW QUESTION # 54
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. Customer IntellView
- B. Lightning Record Page
- C. OmniScript
- D. FlexCards
Answer: D
NEW QUESTION # 55
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. DataRaptor Extract Action
- B. Select
- C. Calculation Action
- D. Lookup
Answer: D
NEW QUESTION # 56
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Actions
- B. Menu elements
- C. Custom Styles
- D. Datatables
- E. Newport Design System
Answer: A,B,C
NEW QUESTION # 57
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
- A. User input fields
- B. Error conditions
- C. Links or images
- D. Table formatting
- E. Text formatting
Answer: C,D,E
NEW QUESTION # 58
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Batch jobs
- B. Conditions
- C. Try Catch
- D. Chaining
Answer: D
NEW QUESTION # 59
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Enable the Responsive property
- B. Use card states
- C. Customize the styling
- D. Use flyouts
Answer: A,D
NEW QUESTION # 60
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
- A. Integration Procedure Action between Step 2 and Step 3
- B. DataRaptor Post Action inside Step 2
- C. DataRaptor Post Action between Step 2 and Step 3
- D. Integration Procedure Action inside Step 3
Answer: A
NEW QUESTION # 61
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Response Action
- B. Edit Block
- C. Remote Action
- D. Datatable
Answer: A,B
NEW QUESTION # 62
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Response Action
- B. Edit Block
- C. Remote Action
- D. Datatable
Answer: A,B
NEW QUESTION # 63
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It aggregates data elements that have been calculated separately.
- B. It allows developers to create what-if calculations.
- C. It generates sample input and output JSON that can be easily used to build DataRaptors.
- D. It verifies data types in the algebraic calculations of the calculation procedure.
Answer: C
NEW QUESTION # 64
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Extract
- B. DataRaptor Turbo
- C. DataRaptor Transform
- D. DataRaptor Load
Answer: A
NEW QUESTION # 65
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