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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which tool analyzes program terminations? (Choose two)
A) System Log (SM21)
B) Data Dictionary (SE11)
C) Dump Analysis (ST22)
D) ABAP Editor (SE38)
2. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)
A) SM31
B) SM30
C) SE11
D) SPRO
3. How can you access the keyword documentation in the ABAP Editor?
A) Mark the keyword and press F1
B) Mark the keyword and press F4
C) Double-click the keyword
4. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)
A) The time needed to display report data when running the report for the first time.
B) SAP will give a qualified response within a defined time.
C) The time taken to respond to priority 1 (very high) messages.
D) The time a computer needs to get ready for work.
5. You have decided to forward a message to the next support level. What should you include in the message? (Choose two)
A) Only your known SAP notes.
B) Username and password in your internal message notice.
C) The steps which you performed to reproduce the issue.
D) All information you have - except User and Password.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: C,D |






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