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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Processes | - Incident handling workflow in SAP environments - Communication and escalation procedures - Support organization structure and roles |
| Service Quality and Continuous Improvement | - Problem management concepts - Process optimization in support operations - Performance reporting and KPIs |
| Incident Management Fundamentals | - IT service management principles and lifecycle - Incident vs. service request differentiation - Basic SAP support process overview |
| SAP Solution and Support Tools | - Incident analysis and root cause identification - SAP Solution Manager overview - Monitoring and reporting tools |
| Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation - SLA management and tracking |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following technology features support the performance of database access? (Choose two)
A) Fixed Values
B) Foreign Keys
C) Primary Index
D) Buffering
2. What is included in Enterprise Support? (Choose two)
A) SAP Support Organization
B) Mission Critical Support
C) Implementation Roadmap
D) Global Support Backbone
3. What is the function of a data element? (Choose two)
A) To define the meaning of a domain in a certain business context.
B) To define the technical attributes of a field (for example, its length).
C) To define the field help (F1 documentation) and field labels that appear on screens.
D) To define the possible entries of a field.
4. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)
A) Solution Monitoring
B) Service Desk
C) Backup and Recovery
D) Service Marketplace
5. During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)
A) Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
B) Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.
C) Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
D) Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,D | Question # 3 Answer: A,C | Question # 4 Answer: A,B | Question # 5 Answer: A,D |
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