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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Accounts & Permissions | 8% | - Resolve user account and file permission problems |
| Topic 2: Family Sharing & iTunes | 4% | - Troubleshoot Family Sharing and iTunes-related issues |
| Topic 3: Startup Process | 8% | - Evaluate and resolve OS X startup issues |
| Topic 4: Installation & Recovery | 8% | - Troubleshoot OS X installation and upgrade issues |
| Topic 5: Networking & Connectivity | 8% | - Wired/wireless network configuration and troubleshooting |
| Topic 6: Applications & Spotlight | 7% | - Resolve app behavior and Spotlight search problems |
| Topic 7: Time Machine | 8% | - Understand functionality and troubleshoot backup/restore |
| Topic 8: Peripherals & Devices | 8% | - Troubleshoot external hardware and connections |
| Topic 9: File System & Storage | 8% | - Diagnose file system and volume problems |
| Topic 10: iCloud & Services | 8% | - iCloud sync and service connectivity issues |
| Topic 11: Diagnostic Tools & Methodology | 9% | - Apply Apple recommended troubleshooting procedures |
| Topic 12: Security & Privacy | 6% | - Diagnose security and privacy configuration issues |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. Which of the following features of OS X will help protect you from downloading and installing malicious software on your Mac?
A) Gatekeeper
B) FileVault2
C) Mission Control
D) Location Services
2. Which of the following statements about Guest accounts are true? SELECT THREE.
A) The Guest account allows others to use the computer temporarily without needing a password.
B) When FileVault is enabled, the Guest account is limited to the system's default apps.
C) Logging out of the Guest User deletes the Guest User home folder.
D) Parental Controls cannot be used on a Guest account
E) Guest Users cannot make changes to other user accounts, computer settings, or log in remotely.
F) Logging out of the Guest User temporarily saves files to the /Users/Guest
G) All features of iCIoud are disabled in the Guest account.
3. Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?
A) Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.
B) When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.
C) When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
D) The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.
4. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?
A) "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
B) "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."
C) "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
D) 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
5. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A) Hold the Shift key at start up to Safe Boot.
B) Hold Command-S to enter single-user mode, then mo
C) Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
D) Start the iMac to OS X Recovery and reinstall OS X
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C,E | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |






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