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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. You should periodically _____ your ESD mats.

A) clean
B) disconnect
C) replace
D) turn over

2. Which piece of information is best used to determine any Mac's correct AppleCare name?

A) the MAC address
B) the model number
C) the serial number
D) the EMC number

3. The purpose of Apple's business conduct helpline is to _____.

A) raise a potential business conduct or ethics issue as it relates to Apple
B) report damaged service parts to Apple
C) report normal business operational details to Apple
D) ask technical support questions

4. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

A) Apple Remote Desktop
B) NetBoot
C) Target Disk Mode
D) Open Firmware

5. Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A) USB and/or FireWire port(s) do not function
B) Computer does not sleep / wake from sleep
C) Network / Internet connectivity issues
D) Cursor is unresponsive in Finder
E) Computer does not turn on

Solutions: