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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SME Communications System Overview | - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts |
| Topic 2: Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting |
| Topic 3: Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
| Topic 4: Call Routing and Features | - Auto attendants and hunt groups - Voicemail and messaging services - Inbound and outbound call routing |
| Topic 5: Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning - User, extension, and endpoint configuration |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)
A) PRI24/PRI30 Expansion Card
B) VCM32
C) IP500 VCM Channels License
D) PRI-UNI Expansion Card
E) IP500 T1/E1 Channels License
2. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
A) Preferred Edition - Messaging at both locations
B) IP500v2 with redundant processor
C) IP Office Resiliency License
D) IP Phones with backup call server
3. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.
A) Answer Pending
4. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?
A) VTS
B) UMS
C) IMS
D) TTS
5. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
A) Productivity Requirements
B) Line of Business application integration needs
C) Current PBX/Key System Features and Dial Plan
D) Physical Layer: Existing Telecom Infrastructure
E) Above Physical Layer: Existing Data Network
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C,D,E |






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