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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Pull out the card; special shutdown is not required.
B) Use system Monitor to shutdown the card before removing the SD card.
C) Use the Manager application to shutdown the card before removing the SD card.
D) Dial the shutdown short code to shutdown the card before removing the SD card.

2. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not logged into the telephone.
B) The CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is in After Call Work (ACW).
D) All of the CCR licenses are being used.
E) The CCR Agent is not a CCR administrator.

3. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A) IP500 Voice Networking Channels
B) IP500 IP Office Multi-Site Network (MSN)
C) Advanced Small Community Networking (SCAN)
D) Preferred Edition - Messaging

4. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) Limited to the number of systems in an SCN
B) One backup per system
C) There is no limit.
D) Not a supported feature

5. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Replace hardware outside warranty.
B) Duplicate the issue and obtain traces.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Research possible causes and implement a solution
E) Test and document the results of the implemented solution.

Solutions: