This Microsoft test will measure your specific skills and knowledge. This expertise is an integral part of the exam topics. It is recommended that the students review the objectives and develop competence in each knowledge area before attempting this certification test. The following are the details of the domains covered in Microsoft MB-240:
Field Service Application Configuration: 15-20%
- Integrating Tools with Field Service: This section will measure the ability of the students to utilize Power Automate flows in automating tasks and enhancing Dynamics 365 Field Services. It will also evaluate their ability to explain the use cases for the collection of customer feedback with Dynamics 365 Customer Voice.
- Configuring Product & Service Pricing: This area requires one’s competence in defining tax codes, associating services and products with price lists, and configuring minimum durations and charge amounts.
- Configuring Settings: Within this subtopic, the candidates should be able to demonstrate their skills in explaining and configuring the required security functions and resources. The topic will also measure the examinees’ expertise in explaining the required entities and customizing entities to fulfill the prerequisites. In addition, the test takers will need to show their skills in configuring proficiency models, skills and characteristics, and technician time tracking. Their expertise in configuring and determining the required skill types and enabling the schedule board geo-coding will be measured.
- Configuring Bookable Resources: The candidates will be required to demonstrate competence in managing bookable resources, configuring geo-coding, enabling mapping functionality, and configuring pay rates and types. This subdomain will also evaluate their skills in managing time-off requests, installing crews and resource pools, determining address types to use, and explaining use cases for crews, resource groups, and resource pools.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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The MB-240 exam is particularly created for Microsoft Dynamics 365 customer engagement and functional consultants that are equipped with Field Service expertise including implementing solutions to manage resources. And given that there are no clear requirements for candidates, with proper training, anyone can take this test and get Microsoft certified.
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What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam
- language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
- Length of Examination: 50 mins
- Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- Type of Questions: This test format is multiple choice.
- Passing Score: 700 / 1000
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) |
| Topic 2: Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI |
| Topic 3: Manage work orders and customer assets | 25–30% | - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history - Create and manage work orders, work order types, and statuses - Process work order lifecycle: creation, assignment, completion, and closure |
| Topic 4: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure incident types, service tasks, and products - Configure resources, resource types, and resource roles - Configure core settings and administration areas |
| Topic 5: Manage inventory and purchasing | 5–10% | - Manage purchasing, purchase orders, and vendor returns - Process inventory transactions: receive, transfer, adjust, and consume - Configure inventory settings, warehouses, and product catalog |
| Topic 6: Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app |





