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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. デミングは継続的改善システムを提案しました。
このシステムにはどの 4 つのアクティビティが含まれますか?

A) 計画します。する。確認して対処する
B) 計画します。実行。監査と改善
C) 計画します。する。評価して行動する
D) 計画します。実行。評価して行動する

2. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) 変更管理
C) セキュリティ管理
D) リリース管理

3. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A) サービス レベル アグリーメント (SLA)
B) 契約の基礎となる
C) 運用レベルの契約
D) サービス契約

4. 品質目標を達成することで何を改善できるでしょうか?

A) サービスの有効性
B) 構成マネージャーの個人的な満足度
C) 不正パティとの関係
D) 関心のあるサプライヤーとの関係

5. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
B) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
C) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
D) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。

Solutions: