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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| App Administration | 10% | - App installation and configuration - Workflow Builder usage - Integration management |
| User Lifecycle Management | 14% | - User provisioning methods - Guest account management - Authentication and access control |
| Channel and User Group Administration | 28% | - Channel types and management - User group creation and administration - Archiving and deletion policies |
| Enabling Slack Success | 15% | - Adoption strategy and best practices - Optimization and training - Analytics and usage measurement |
| Security | 15% | - Security governance and compliance - Data protection and retention policies - Audit and monitoring |
| Fundamentals | 9% | - User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards |
| Workspace Administration | 9% | - Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Workspace Owner on a Slack Business+ plan.
Your organization plans to expand Slack usage to the entire company of 4,000 people, and your security team wants workspace access restricted to company email addresses.
What is the most secure option for onboarding all 4,000 users into Slack?
(Select the best answer.)
A) Integrate with a SAML-based identity provider (IdP) and SCIM API connector so that you can pre- provision members to the workspace.
B) Turn on Just-In-Time (JIT) provisioning and distribute an invite link that will allow those with the link to join the workspace.
C) Enable admins to invite their departments into the workspace so that new members are automatically added to the correct channels.
D) Enable email signup so that those with an approved company email address can join by clicking your workspace's sign-up link or entering their email on the sign in page.
2. You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)
A) Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.
B) Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
C) Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
D) Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
3. Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?
A) Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
B) Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.
C) People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
D) Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.
4. You're an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)
A) Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.
B) Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.
C) Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.
D) Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.
5. You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?
A) Enable workspace creation requests via Org Settings.
B) Post the requirements in the #general channel so that your members can see them.
C) Inform users that if they want a new workspace they should reach out to you via direct message (DM).
D) Create a workflow in the #help-admins channel that requires users to provide justification for their request.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |






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