Peoplecert ITIL-4-CDS日本語 Q&A - in .pdf

  • ITIL-4-CDS日本語 pdf
  • Exam Code: ITIL-4-CDS日本語
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版)
  • Updated: Oct 29, 2026
  • Q & A: 89 Questions and Answers
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  • Exam Code: ITIL-4-CDS日本語
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版)
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  • Updated: Oct 29, 2026
  • Q & A: 89 Questions and Answers
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  • ITIL-4-CDS日本語 Testing Engine
  • Exam Code: ITIL-4-CDS日本語
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版)
  • Updated: Oct 29, 2026
  • Q & A: 89 Questions and Answers
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Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Deliver and transition services25%- Service transition and change management
  • 1. Change enablement and release management
    • 2. Deployment and implementation
      - Service delivery and operational practices
      • 1. Service operation and control
        • 2. Service integration and management
          Topic 2: Plan and build service value streams25%- Service value system and value streams
          • 1. Designing value streams and workflows
            • 2. Core concepts and principles
              - Resource and capability management
              • 1. Planning and allocation
                • 2. Buy vs build and sourcing strategies
                  Topic 3: Create and develop services25%- Quality assurance and validation
                  • 1. Service level management
                    • 2. Testing and verification
                      - Service design and development practices
                      • 1. Service components and architecture
                        • 2. Requirements definition and specification
                          Topic 4: Support and improve services25%- Performance measurement and improvement
                          • 1. Continual improvement practices
                            • 2. Metrics and monitoring
                              - Service support and incident management
                              • 1. Incident and problem management
                                • 2. Service desk and request fulfilment

                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:

                                  Question #1

                                  どの概念が、システム内のさまざまなレベルを理解し、サービスを設計する際に複数のシステムが整合し、統一されるようにすることに重点を置いているか?

                                  • A. 顧客志向
                                  • B. HERE/CD
                                  • C. ロボティック・プロセス・オートメーション
                                  • D. 統合とデータ共有
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #2

                                  あるテクノロジー企業が、新興市場をターゲットとした戦略的拡大を進めている。しかし、同社の現在の従業員は、新たな市場における革新的な製品の取り扱い経験が不足している。この状況を解決するために、同社が採用すべき最適な戦略的アプローチは何だろうか?

                                  • A. 新興技術に精通した人材の新規採用に重点を置き、従業員総数を増やす。
                                  • B. 新技術分野の開発を専門ベンダーにアウトソーシングする
                                  • C. 新興技術のための専門部署を創設するために組織を再編する
                                  • D. 既存スタッフを対象とした、関連する新興技術に関する専門的な研修プログラムに投資する
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #3

                                  競争優位性を維持するため、組織の経営陣は製品イノベーションを顧客に迅速に届けることに注力しています。チームは、この目標を支援するためにバリューストリームマッピングをどのように活用できるかを検討しています。チームはエンドツーエンドのバリューストリーム全体を改善したいと考えています。バリューストリーム全体を改善する可能性が最も高い改善策はどれでしょうか?

                                  • A. 変更の評価と承認にかかる時間を短縮する
                                  • B. プロジェクト環境の提供にかかる時間を短縮する
                                  • C. 開発チーム内の専門家間の引き継ぎを最小限に抑える
                                  • D. 継続的インテグレーション/継続的デリバリーパイプラインの設計
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #4

                                  サービスデスクマネージャーが、サービスデスクチームリーダーの職務プロファイルを作成しています。以下の要件が特定されています:会社のプロセスとツールを使用できる能力、リーダーシップスキル、サービスデスクの目標に関する知識。この職務プロファイルにおいて、最も重要な追加要件は何ですか?

                                  • A. サポート対象製品に関する技術知識
                                  • B. 財務管理の経験
                                  • C. 継続的な改善への取り組み
                                  • D. インシデントやサービスリクエストの記録方法に関する知識
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #5

                                  あるサービスプロバイダーは、一部のインシデントについて、インシデント解決目標を達成するのに苦慮している。
                                  サービス管理ツールによって生成されたレポートによると、インシデント解決に実装すべき変更がある場合、インシデント解決に社内ソフトウェア開発チームが関与する場合、インシデント解決に外部サプライヤーが関与する場合の3つの状況において、解決時間が合意された時間よりも長くなることが多いことが示されています。サービスプロバイダーは、この状況を改善するために何をすべきでしょうか?

                                  • A. インシデント解決のバリューストリームを確認する
                                  • B. インシデント管理の実践をレビューする
                                  • C. 変革実現の実践をレビューする
                                  • D. インシデント解決目標を確認する
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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