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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Lifecycle Engagement Model | - Deploy and implement phase - Manage and support phase - Optimize and retire phase - Consult and design phase |
| Topic 2: Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
| Topic 3: HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Topic 4: Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. Name a benefit of HP Active Care, powered by HP TechPulse.
A) Proactive issue identification and remediation
B) Automatic performance tuning based on feedback
C) Ability to actively change the security policies in response to threats
D) Actionable device and employee insights whether online or offline
2. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
A) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
B) All Partners can resell HP Lifecycle Services as transactional upfront payments
C) All Partners can sell HP Lifecycle Services contractually.
D) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
E) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
3. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A) HP Deinstallation Services
B) HP Active Care
C) HP Wolf Protect and Trace
D) HP Defective Media Retention
E) HP pc BIOS Asset Tagging service
4. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,E | Question # 3 Answer: B,C | Question # 4 Answer: Only visible for members |






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