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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely analytical workloads.
B) The database is only used for storing configuration.
C) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
D) Purely transactional workloads.

2. What is the purpose of a "dial plan" in a VoIP system within AICC?

A) To schedule outbound call campaigns.
B) To define the rules for how phone numbers are dialed and routed.
C) To plan the installation of phone lines.
D) To design the IVR menu structure.

3. The Erlang B formula is used specifically for calculating the number of trunk lines required based on offered traffic and a target Grade of Service, not the number of agents.

A) True
B) False

4. Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A) The background music should be popular songs.
B) The IVR should never transfer the caller to an agent.
C) The voice of the recorded prompts should be very friendly.
D) The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.

5. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A) It is the oldest codec and has the widest compatibility.
B) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
C) It is only used for video calls.
D) It uses the most bandwidth, guaranteeing the best quality.

Solutions: