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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Disable Key User properties
B) Change my settings
C) Create an extension field and define its properties
D) Assign a page layout to achieve dynamic user interfaces
E) Edit custom forms and reports

2. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Accounts
B) Parents
C) Competitors
D) Individual customers

3. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Service entitlement
B) Pricing condition
C) Maintenance plan
D) Warranty information

4. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) Live activity pane
B) CTI desktop client
C) CTI Client adapter
D) CTI client server

5. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A) Delete
B) Download
C) Upload
D) Copy

Solutions: