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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Integration | 8%–12% | - Middleware and communication arrangements - Integration with SAP ERP / CRM - Web services and APIs |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. What you can use to map the complex organizations structure of a large account in SAP Hybris Cloud for Customer?
A) Product Hierarchy
B) Organizational Structure
C) Territory Hierarchy
D) Account Hierarchy
2. Which elements can you define during fine tuning? (2 correct answers)
A) Routing rules
B) Sales Assistant
C) Account hierarchy
D) Sales territory hierarchy level
3. Which of the following actions can you perform using the administrator adaptation function?
A) Create a code list resctriction for standard and extension fields
B) Validate values for an extension field based on another field
C) Enter default extension field values based on business logic
D) Create an extension field and define its properties
4. How can you give a business user access to a work center view? (2 correct answers)
A) Create a business role that has access to the work center view and assign it to the business user
B) Use business scoping to activate the work center containing the view
C) Assign the business user to the territory structure
D) Copy the access rights from a business user who already has access to the work center view
5. Which of the following configuration options can you use to restrict Lead conversion actions?
A) Sources
B) Status
C) Reasons
D) Qualifications
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: D |
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