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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Identify business goals, strategies, and challenges |
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships |
| Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Identify improvement opportunities - Design optimized processes aligned with Salesforce - Map existing business processes |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| Development Support and User Acceptance | 12% | - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Document lessons learned and feedback - Support development teams with clarification |
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation |
Salesforce Certified Business Analyst Sample Questions:
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
- A. Language
- B. Time Zone
- C. Locale
- D. Working Hours
Correct Answer: D 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
- A. Capability Model
- B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- C. Value Stream Map
Correct Answer: B 🗳️
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Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?
- A. Confirm steps to reproduce the issue.
- B. Update page layouts in production.
- C. Create a test plan for each web browser.
Correct Answer: A 🗳️
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Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?
- A. Enterprise Analyst
- B. Strategy Analysis
- C. Stakeholder Analysis
Correct Answer: B 🗳️
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Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?
- A. User story
- B. Non-functional requirement
- C. functional requirement
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
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