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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Provisioning Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli Usage and Accounting Manager

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) There are no special limitations. All required language supports can be installed using the product installation media.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

3. Which services attributes should be considered when analyzing the outcome for customer value?

A) business objectives, IT objectives, and process metrics
B) people, products, and technology
C) objectives, metrics, and desired outcome
D) desired outcome, supplier metrics, and IT objectives

4. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
B) Impact Assessment; part of IBM SmartCloud Control Desk
C) Impact Analysis; part of IBM SmartCloud Control Desk
D) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager

5. What is the purpose of a stakeholder analysis?

A) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
B) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
C) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
D) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities

Solutions: