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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between the two CTI OS servers
B) to size the visible network that is required between the CTI OS server and the Peripheral Gateway
C) to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
D) to size the visible network that is required between the CTI OS server and the call router

2. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
D) Cisco Unified Contact Center Enterprise Siebel CRM Connector

3. In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?

A) There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.
B) The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five-minute period.
C) The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30minute period.
D) The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15minute period.

4. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) presents information provided by the caller from the voice response system
B) places outbound calls for agents in the Outbound Option Progressive mode
C) presents caller data to agent in pre-call whisper with the Cisco IP phone
D) controls call and agent state
E) accepts Instant Messaging requests from third-party chat clients routed to the agent

5. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is double that of the Router/Logger private network in the system.
B) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
C) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
D) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.

Solutions: