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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?

A) The print queue is holding jobs from printing.
B) The paper size for the tray is incorrect in the printer setup.
C) The printer is not designed to print legal sized pages.
D) The paper weight is too heavy for the printer.

2. A technician has just installed and terminated a new CAT5 network cable. The device using the cable cannot connect to the network. Which of the following tools would be BEST in troubleshooting this issue?

A) Cable tester
B) Network analyzer
C) Toner probe
D) Multimeter

3. A user reports their network connection has limited or no connectivity. Which of the following should a technician check FIRST?

A) The Ethernet cable is connected properly
B) The proper NIC drivers are installed
C) The APIPA address has the proper gateway
D) The Proxy settings in Internet Options

4. Ann, a user, reports that she is unable to connect to any local network resources or Internet sites. The technician discovers that her IP address is 169.254.13.197. Which of the following is MOST likely the cause?

A) Incorrect username and password credentials
B) Not able to reach a DHCP server
C) Rogue HOSTS file entries
D) Incorrect subnet mask

5. It is a company's policy to shut down all workstations at the end of the day. However, the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a `NTLDR is missing' error. Which of the following is a possible solution?

A) Change the Boot order in the BIOS.
B) Make it a part of the evening checks to ensure all disks are removed.
C) Make a company policy that states that it is unlawful to leave disks in the machines.
D) Make a daily announcement to remove all disks before departing for the day.

Solutions: