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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Quotation and Sales Order Management | 8%–12% | - Sales order integration - Quote creation and processing - Document flow and status management |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. What is the difference between a business user and an employee? (2 correct answers)
A) Business users can be assigned access rights and business roles
B) Business users can be created using the data migration template
C) Employees need to be assigned directly to the organizational structure
D) Employees can be assigned access rights and business roles
2. Which of the following are features of custom report creation in SAP Hybris Cloud for customer? (3 correct answers)
A) Custom calculated key figures are allowed
B) Direct assignment of a report to a business user is supported
C) Custom report creation is supported with a guided procedure
D) Custom reports can be created by all users
E) Variable selection is possible
3. Which of the following objects can you design as an administrator in the business analytics work center in SAP Hybris Cloud for customer? (3 correct answers)
A) Scorecards
B) Data sources
C) Mashups
D) Key figures
E) KPIs
4. In which of the following dimensions can you define the sales target plan? (2 correct answers)
A) Account Team
B) Product List
C) Sales Unit
D) Employee
5. Which elements in a ticket are uniquely identified using a registered product? (2 correct answers)
A) Service Entitlements
B) Warranty
C) Service Level Agreements
D) Contract
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A,C,E | Question # 3 Answer: A,D,E | Question # 4 Answer: C,D | Question # 5 Answer: A,B |
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